Mirraw Reviews

LOST PACKAGE - NO RESPONSE FROM MIRRAW I usually do not write reviews and quite frankly i did not think i would need to write one for mirraw because in the past they have been good to me. This time that was not the case. I am from Australia, and i ordered a CUSTOM half saree TWO MONTHS ago, mirraw claimed to dispatch the saree within two weeks. Fine. Weeks and months had gone by, and I still hadn't received my order. As a concerned customer who has PAID for delivery service, it is my right to know what has happened to my package. I contacted Aramex as the package had been handed over to them. My goodness if i could SUE that courier service, i would. They are horrible, wouldn't update me about my package, wouldn't escalate things and are just very incompetent. A lot of Australian customers have issues with Aramex. After screaming at Aramex nonstop for two weeks, they informed me that my package is LOST. This deeply upset me and fuelled my anger even more. I quickly emailed mirraw because for some reason they have disconnected their Australian number, to either send me a new saree or provide me with a FULL refund. Still to this day i have NOT received a response from mirraw. They have STOLEN my hard-earned money and have the most disgusting customer service. I have not only lost my item but my money as well. I hope this message finds someone who can do something about the horrendous behaviour from both mirraw and Aramex.

SCAM COMPANY!! Sent me lehengas where the skirts were a size 14 and tops were a size 6… I ordered a size 8. The material and stitching were extremely poor quality. They then demanded pictures multiple times which they said they never received, even when I forwarded on the email proof. And then.. ignored all my emails!!. Basically this company is a SCAM… save yourself the money and stress and buy anywhere else

Order #M642518632 The dress came with a broken zipper. Mirraw refused to exchange saying it’s beyond 7 days. Order was delivered on March 31st evening and return request was made on April 6th evening. Even if they can’t keep the 30 days return like usual company, this is also within 7 days. If they boast international shipping then they should follow international standard timings and also be aware that delivery doesn’t always mean received by customer in the US as they go to mail box. Loved the dress but it’s defective. Won’t buy again based on this experience. Update on this review. Customer service representative Sandesh ignored the request for return or exchange and told me there is nothing wrong with the zipper and I should just "move it up and down." This was after the issue was escalated and been under review for few days. Like seriously no respect for the customer. It is great when products are fine, but terrible when you have to deal with return or exchange as the customer service staff has no respect for the customers or their issues, let alone try to solve it. Hopefully it reaches other customers and saves them from wasting their money.

Mirraw Quality is very bad.i bought a kameez and recieved something totally different. Once my review was read Mirraw reached back and asked for pictures. I sent them and they continue to ignore my message. Wish I could attach the outfit pictures here. Please don't trust this place. They done care about quality nor fix the error.

Very bad experience. Worst customer service. Ordered a item , paid for custom stitching and extra fabric because of size the don't have available. First said its out for stitching then said not available. Nobody is replying calls and messages about the order update for few days. Finally got reply after long i have to choose another dress since its out of stock. There is no email or update about the money which I paid in my account to order the replacement. No email nothing and there is no way to see that i have this much money my account and i can buy the replacement. Its awful experience.

The quality wasn’t great at all!! I placed order last week $60 saari was better quality than the $85 Saari I received today. I also paid for long sleeves but they gave me short sleeves. I don’t know why? Please make US standard/ and try to make good quality please!!

This has been one of the most frustrating order experiences I’ve had with Mirraw. I placed an order on March 16, totaling over $226 for 7 items. After several delays, I finally received the package — only to find one item missing (Product ID: 4460081, $48.60). To make it worse, I received multiple emails the morning of delivery falsely stating that I requested to cancel the item — which I absolutely did not. I had been waiting for that product and had no intention to cancel. This is misleading and unacceptable. I also tried calling your customer service line several times. After selecting the "customer service" option, the line goes completely silent and disconnects. No help, no support. The missing item is still available for sale on your website — so clearly this wasn't a stock issue. It was a mistake on your part, and yet I’m the one left dealing with the consequences. I want the item shipped to me immediately with free expedited shipping — no extra charges. You risk losing a regular customer over this completely avoidable situation. Please fix this ASAP — or I will escalate through PayPal and publicly share my experience. The Funny thing was they sent me an email with return label for the item not even received.this site is became shady now.since it is a one star review I don't know they will publish it or not!

I am the oldest loyal customer of Mirraw. But lately they’re stitching services. I spent my precious hard earned money to pay for this velvet suit. I ordered size 38 I was sent 30.

This was the first time i ordered from this website. I have to say i am extremely happy and satisfied with their service. Though initially i had issues with making payments as there was some technical issues on Mirraw’s website but all good now with extremely fast delivery to Canada within 20 days of placing the order. The quality of the material i purchased is also very nice. Overall its a 10 out of 10 for me. Thanks team Mirraw!