My experience with Mirraw.com has been incredibly frustrating: I received the wrong product, and for over 9 days, they have failed to resolve the issue or communicate effectively. This wasn't a min...
jorycard@gmail.com
My experience with Mirraw.com has been incredibly frustrating: I received the wrong product, and for over 9 days, they have failed to resolve the issue or communicate effectively. This wasn't a minor discrepancy like a slight color variation or a unique handcrafted touch, which I would understand. This was an entirely different item from what I ordered, and it was meant for a wedding I'm attending, which I now don't have the outfit for.
I first contacted customer service on May 20th, clearly explaining the problem and providing a link to the correct item. I quickly received a response asking for an invoice photo, which I promptly sent. However, since then, communication has essentially stopped. I sent multiple follow-up emails, emphasizing the urgency because I needed the item for the wedding. I even tried calling their support number, but no one answered.
On May 23rd, I finally received another email from Mirraw.com, apologizing and stating they had "escalated the issue to our vendor team," promising an update within "48 to 72 hours." I was hopeful then, but that timeframe has long passed. It's now May 29th, and I've received absolutely no further communication or resolution. I've been forced to purchase an alternative outfit elsewhere, which is both inconvenient and an unexpected expense. All I'm seeking now is a refund or a return label for the incorrect product they sent, but Mirraw.com has gone silent.
This blatant disregard for a customer's time and money, especially when they've sent the wrong item, is simply unacceptable.
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