Mirraw Reviews

I have same experience like Malathy. I also live in USA. I ordered two salwar kameez and one imitation jewellery. One of the dress and jewellery were fine. But the size mentioned on the website for other dress was inaccurate. The site mentioned size 36 but when I received the product it was too tight. It was down to at least 3-4 inches and there was no margin so that I could loose it and use the dress. I send an email and receive the reply in a timely manner. Vicky was the guy who was very positive and asked me in the first email to send pics. I send the pics as requested to mcare@mirraw team. After that, they just ghosted me and did not care to reply even after reminder email. Now the 7 days of return period is over. If its late or you are not willing to take back the item , at least let me know. This is so rude and unprofessional. I was a regular customer but not any more.

I have received partial order. I bought Saree price is 53 pounds. There was no notification of my items getting cancelled and I have not received any refund for cancelled items as well. Very poor customer service. If customer service is not taking any action I will take action.

Worst Company Ever – Wrong Product Sent and Poor Customer Service I am extremely disappointed with the service and product quality from Mirraw. I ordered a saree that was advertised as dark blue, but what I received was a completely different color—pure black—and the quality was far below what was promised. To make matters worse, the company has been unresponsive to my request for a full refund, despite my numerous emails explaining that this was not my mistake, but theirs. I understand their policy on non-returnable stitched items, but this situation is different. I received the wrong product and poor quality material, yet they continue to offer minimal refunds (starting at 10%, then 15%), which is completely unacceptable. Why should I, as the customer, be penalized for an error on their end? Their lack of proper customer service and failure to address the issue has been incredibly frustrating. This is by far the worst company I have ever dealt with. I would not recommend them to anyone based on my experience—buyer beware

Mirraw Customer service is not very cooperative. I ordered several items In July for a special occasion. My delivery was delayed by over 3 weeks. Products arrived were not stiched to specific size. After several phone calls and emails Mirraw agreed to their mistake they are refusing even a partial refund. After several follow ups I have not received a satisfactory resolution. My saree blouse was stitched a size smalle, the hooks and eye used are metal which do not stay closed, plus they were attached left to right instead of right to left. The lehnga I ordered had can can when I had requested it without can can. The lehnga and its choli were stiched 2 inches smaller than requested and with no margin for alterations. I have been a longtime customer but now I cannot recommend this service to anyone for fear that they go through the same drama and are given a run around by the customer service team .

I placed an order on 16th of September 2024. The goods were to arrive on 30th September 2024. I have still not received my items and there was an item that the Vendor cancelled, for which they said I will receive the refund to my original payment but I have not received it. I am an interns customer and currently I am on hold for the last 15 minutes waiting for customer service to answer my call. When you WhatsApp them they have no clue they say they are the sales team. These guys seem to be scam please don’t order from them.

I have order couple orders. If order has any issue,there is no solution. The USA phone does NOT go through. Email does not help. One of my order over $327.00 has no shipping charges but when I am receiving delivery UPS is asking $78 for delivery and they took back the goods.

The product I received smells extremely bad. It literally smells like a dead rat. I’ve reached out to customer service but they haven’t responded and it’s already been 2 months. It’s extremely frustrating.

The blouse zipper broke while trying on for the second time and haven’t worn it for the occasion that I bought it for. Sent them a email and response is: With regards to your Order No. ??? we would like to inform you that our return policy allows for issues to be raised within 7 days of order delivery. Upon reviewing your case, we noticed that the 7-day return window has unfortunately been exceeded. As a result, we are unable to escalate the issue further. We are truly sorry that your experience did not meet your expectations. Please be assured that this is not the level of service we aim to provide, and we deeply regret the inconvenience caused. We appreciate your understanding and hope to offer you a seamless and pleasant experience with your future orders. What a cut and paste response. They offer no customer service. Beware when you buy. Try other websites.