Mirraw Reviews

When it comes to return or cancelling, this company is super-frustrating to work with. They cancelled one of the items (Order M207350996) from my order without notifying me. I found out about cancelled item after my order was shipped. They also returned only the original amount of the item to my wallet, not shipping cost that I paid for the item. They never asked me if I want my money returned to its original source of payment. I tried to call them multiple times, but either it is always busy or they put you on hold and after a while it gets disconnected automatically. I also tried to send multiple emails to them. Every time they showed me that a ticket had been created, but no one ever responded to any of the emails or tickets. No confirmation or follow-up email was sent for ticket that was created. What a frustrating experience working with this company. Please be prepared to experience this if you have an issue with one of the items you ordered with them.

I am really disappointed with their customer service. They give you the run around giving you one ticket after another - and nothing gets done to resolve the issue for an easy return. The website says easy return but it is impossible return. I have an issue with them and these people who answer the phone or the email cannot resolve anything. Bottom line- do not order from them.

Bullshit site for shopping. I ordered 15 days ago from USA. They told me the item will reach in one week. I am still waiting. It was someone birthday gift. Don’t shopping from here guys.

I paid for the saree, stitching bouse and shipping. I did not receive the shipment. Mirraw team did not even communicate with me why the saree was not shipped until I enquired. They found that the saree was defective and did not return my full money for blouse stitching and shipping. I have been communicating for months regarding this issue and they have not been responsive. I had a very bad experience and I would not buy with them again.

I am absolutely disappointed and got the worst customer service and too much run around to get an order delivery detail. Each number gives me another number to call. The finally the the number who supposed to tell me my item delivery date lied twice as the items are going to be delivered that day. Worst to place to place an order. Poor service. Not professional. They don’t need return customer maybe that one time purchase customer is who they need . FULL OF LIES. If you order stuff at least a year ago for your festival maybe your get your order in time😂😂😂

DO NOT BUY FROM HERE!! I ordered the STUNNING TEAL BLUE ORGANZA ZARI AND SEQUINS WORK FLORAL WEDDING LEHENGA CHOLI on the 5th Feb. It was delivered on the 20th of Feb, but was delivered without its top and ever since I have been trying to contact the customer service via email and whats app, both time telling me they would get back to me in 3 days but I am still waiting for a reply. Really disappointed as I was recommend this site from someone for their wedding . DO NOT BUY FROM HERE!!

The kaftan I ordered LOOKS NOTHING LIKE THE PICTURE!!! The clown who operates the WhatsApp says that this poor excuse for a garment is “up to product specifications”. If this is your product specifications, you need to step your game up or lower your prices to match the quality!

I ordered two outfits with standard stitching. The Black Heavy Designer Mirror Embroidery Work Art Silk Long Length Kameez Pantcotton Salwar Suit Semi is so unbelievably poorly stitched. The salwar pant - one leg is skinnier and shorter than the other. The kameez suit has got misplaced, missing and BROKEN mirror pieces which are sharp-edged and DANGEROUS to wear. The second suit, which is the White Embroidered Faux Georgette Salwar Semi stitched is also poorly stitched even for its standard size stitching. The outside length of the trouser is shorter than the inside length and the inner lining is about 2 inches shorter than the outer fabric. The stitching at the groin is bunched and uneven. Appalling craftsmanship and their customer service is even more appalling. I am quite disappointed in the quality of these suits for the price I paid. It’s an insult to take people’s hard earned money like this and then say that a standard stitched product cannot be returned even though the products are defective. There is an apparent 7-day policy for defective items that I only found out about when I contacted their customer service. First and last time I ever order from this company.