Mirraw Reviews

I did order 2 outfits that I love on line and never received them. I call and was told that they don't have enough material for these outfit and I should replace my order. I call customer service and they will not help me.. I loose $138.00

Mirraw is the worst Online shopping site with absolutely no customer care service. I ordered two Indian men kurta set from Mirraw. One was nice and it fitted my son well. The other kurta set blue embroided silk sherwani. Product ID: 3141885 did not fit my husband well and I posted it back in good faith that I will get the refund of the item. I posted this item and paid £17.99 for postage. Total cost: 46.32 for the item + 17.99 for post= £64.31 I did not receive any refund for my item. I tracked my delivery and found that the recipient refused to accept the delivery and returned. I have not received this post back! I called up customer services so many times and spoke to an agent called Shankar who does not help. I also submitted a query form at Customer services to help refund for my item, they do not reply. I am utterly disappointed and disgusted with Mirraw customer services. They should not be dealing with International customers as in foreign countries these issues are dealt with utmost care and refunds are processed. I hope no international customer buy any items from Mirraw because if anything goes wrong with the order, they do not help! Please note that the tracking reference number with Royal mail: LG988809015GB

This is my first time ordering from Mirraw. Experience is so bad, live chat is not live chat - who don’t answer even after 2 days. Not sure what is going on with my order. I am sooo disappointed with the service. Not sure how clothing will be when I receive.

I ordered a items but it's too big and too long. I tried to return but the Mirraw is not sending me return slip otherwise retuning myself will cost me three times of the items cost. Mirraw needs to address these type of issues in advance so customers will choose there items carefully. Only I saw was free return. It's absolutely ridiculous before they are not replying to my emails. Please no not buy anything from this mirraw website. I am mad and angry loosing $72.

I have had previous parcels from Mirraw delivered but this time they have made things so much worse. I cannot physically go and collect the parcel at the depot whose driver is unable to find my address. In the meantime I have received several parcels from the same depot and Mirraw has refused to refund the money saying that the parcel will be destroyed whereas it shows that the parcel has been returned to the sender.

Their customer service is horrible, responsive so late and they never solve the problem. Product never the same quality and size. Never gonna order from them again.

Awful experience, order placed 3 weeks ago still no sign of delivery. No email correspondence nor a call to say why there has been a delay. Only when contacted customer service, its been informed that there has been a problem but no accountability to resolve the issue. All they say is 'will forward the request to concerned dept' awaiting for a reply, which will never happen. Tired of waiting for a response. when asked to speak to the manager, the manager is never available. This shows the level of customer service and the type of standards they maintain. Eventually had no choice but to cancel the order. I have missed the purchased item for a very very important occasion because of their miscommunication. Highly NOT RECOMMENDED

Order number M229401067 I ordered when it said 100% cash back , no terms and condition attached to it. Then realised i couldn't use my wallet, it took a day for customer services to reply and tell me, i can only use 10% credit. When i asked if can cancel my order as its not approved then she said I can do only with in 24 hrs, when I questioned why they didn't respond early , no answer to my questions. I am very disappointed as a new customer.