As someone who does not order a lot of Indian clothing, this was all new to me and I trusted that Mirraw's website would be straightforward and easy to understand. Unfortunately, that was not the c...
tienhayman@gmail.com
As someone who does not order a lot of Indian clothing, this was all new to me and I trusted that Mirraw's website would be straightforward and easy to understand. Unfortunately, that was not the case. I placed an order for a lehenga and upon receipt, noticed that I only received a skirt, dupatti (wrap), and 2 pieces of fabric. The top was clearly missing.
When I reached out to Mirraw's customer care, it took them 4 days to respond and the issue only received a response because I sent a second email. I was told that because I selected "no stitching," which is the BASE SELECTION, it meant I didn't want the top - just pieces of fabric so I can sew it myself. That wording is extremely misleading! The BASE SELECTION should be a full outfit and customers should be allowed to choose if they want the option to sew it themselves. No other rental store sets the fabric only as the main option. As I mentioned before, I am not familiar with Indian clothing and trusted that the main selection would include all the pieces that were pictured. Mirraw should be more clear that "no stitching" means no top. I thought it meant no additional or custom stitching on the outfit itself.
Overall, my experience with Mirraw has been very disappointing. Customer service is subpar and takes forever to get a response. It was up to me to follow up when it should've been the company. The product descriptions were not accurate or usual. It was very misleading. I would not recommend Mirraw and will go elsewhere for my clothing needs.
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