Mirraw Reviews

Their customer service is horrible, responsive so late and they never solve the problem. Product never the same quality and size. Never gonna order from them again.

Awful experience, order placed 3 weeks ago still no sign of delivery. No email correspondence nor a call to say why there has been a delay. Only when contacted customer service, its been informed that there has been a problem but no accountability to resolve the issue. All they say is 'will forward the request to concerned dept' awaiting for a reply, which will never happen. Tired of waiting for a response. when asked to speak to the manager, the manager is never available. This shows the level of customer service and the type of standards they maintain. Eventually had no choice but to cancel the order. I have missed the purchased item for a very very important occasion because of their miscommunication. Highly NOT RECOMMENDED

Order number M229401067 I ordered when it said 100% cash back , no terms and condition attached to it. Then realised i couldn't use my wallet, it took a day for customer services to reply and tell me, i can only use 10% credit. When i asked if can cancel my order as its not approved then she said I can do only with in 24 hrs, when I questioned why they didn't respond early , no answer to my questions. I am very disappointed as a new customer.

I had ordered multiple items under this order#M560035779 and one of them is a bad quality product. The entire suit is damaged. I have been trying to contact via email and whatsapp number but they are trying to ignore my issues. DARK PEACH EMBROIDERED NET ANARKALI SALWAR Product ID 2668560 Fabric material is cheap and looks used The embroidery work is broken and strings are hanging in multiple places There is no quality check, it's misguiding.

Worst company I have dealt with in years. They do not honor easy return policy. Contacted them with 7 days to return and they gave me all excuses as to why I couldn't return. When I went to account it said unavailable for return even thought that's not what it states on website when ordering. I contacted them and that's when the problems arose. I received dress February 16th but just received an email April 24th allowing me to return dress but stating that I am past my return time even though I have been in contact with them since February 18th. Dress was supposed to be teal. Dress came green. Color is nothing like the picture. They refused to allow me to return product even though I was dissatisfied with the product. The return policy says "If you are not happy with product you have received return it back within 7 days without deductions." Buyers be aware. Dresses were ordered for a wedding. Had to find another dress with a different company and pay for rush delivery. They were not willing to work with me at all.

I had the best first experience with Mirraw. I ordered the Teal Floral Lehenga and chose the custom stitch option plus cancan. Ragani from the stitching team reached out to me via whatsapp to inform me that the style of blouse I chose would cut into the embroidery and asked what I wanted to do. I ended up changing the style of neck to keep the embroidery intact. I really appreciated them doing that instead of just cutting into the embroidery. The fit is perfect and the stitching looks really well done. The material is great quality and the embroidery is the perfect amount to add some bling to an already beautiful Lehenga. I was surprised to see that the cancan was sewn under the skirt (usually is a seperate skirt to wear under) and the net portion is covered by a silky fabric which will prevent it from sticking/catching onto the lehenga skirt material. I will definitely reorder from Mirraw!

Hi, I have been trying very hard to get in contact with Mirraw as I have a urgent amendment to make, but have not had any joy getting a response. Please can you tell me how best to contact Mirraw for urgent amendments

I placed an order March 13, 2023 they sent me an email saying I would get my dress on the 27 March. Instead I received an email on that date indicating that they did not have the dress available. Then I was told they will give me the dress I ordered but I have to wait another 7-10 days instead they submitted a refund. I spoke with several people who were upset with me I did not raised my voice but they upset cause I refuse to pick another dress. I asked severo times for a manager they would say no manager available. Then I got a WhatsApp message on April 12, 2023 advising me that I will receive my order on March 27, 2023. I asked if they were aware of todays date. No reply. Needless to say I never got my dress they wanted to refund me 10% of my dress cost. I advised you did not make any attempt to even get me the dress nor did you solve my issue and you want to keep my money. I advise I will report them then I was told I will get my money back. I asked to have a manager call me back no one ever called. I felt I was being scammed. I will no longer buy from Mirraw. If I could give zero star I will. Horrible service all around. Plus I was getting yelled at and it not my fault.