Mirraw Reviews

Hi, I have been trying very hard to get in contact with Mirraw as I have a urgent amendment to make, but have not had any joy getting a response. Please can you tell me how best to contact Mirraw for urgent amendments

I placed an order March 13, 2023 they sent me an email saying I would get my dress on the 27 March. Instead I received an email on that date indicating that they did not have the dress available. Then I was told they will give me the dress I ordered but I have to wait another 7-10 days instead they submitted a refund. I spoke with several people who were upset with me I did not raised my voice but they upset cause I refuse to pick another dress. I asked severo times for a manager they would say no manager available. Then I got a WhatsApp message on April 12, 2023 advising me that I will receive my order on March 27, 2023. I asked if they were aware of todays date. No reply. Needless to say I never got my dress they wanted to refund me 10% of my dress cost. I advised you did not make any attempt to even get me the dress nor did you solve my issue and you want to keep my money. I advise I will report them then I was told I will get my money back. I asked to have a manager call me back no one ever called. I felt I was being scammed. I will no longer buy from Mirraw. If I could give zero star I will. Horrible service all around. Plus I was getting yelled at and it not my fault.

It's a scam! Don't order from this site! They will find every way to rip you off! I am based in Germany. I ordered a dress (order number: M102171622) and when I got it (after 1000 years), I see that it is not fitting me properly! Based on my estimation, I thought of a specific size but later I found I should have gone for a different size. Ideally, in Germany or in any civilized country, you can return the product within certain days without any question or giving a proper reason. But you can return. But in Mirraw, the answer to return is NO! First, it will take 1000 years to deliver. With the delivery process, they provide ABSOLUTELY no information/update! So you don't know what's going on with the product. And last but not the least, they have the worst return policy on earth! Not only do you need to bear the shipping cost to India, but you also are not even allowed to return the product if it does not fit you, or if you don't like it after receiving it. So if anything seems nice to you online, you order and after receiving you see it is not what you expected, then boom! you are screwed! it's your fault and you can not send it back and they will not give you money or make any exchange! It feels like they are some random needy people from India who desperately needs money and they will find every loophole to refuse your claim! Unbelievable!

Their customer service is very shitty. I ordered a dress and They messed up the measurements but they did not take accountability for their mistake. They had no urgency to resolve the issue that was raised. I had to call 10 times to get one thing resolved which is frustrating and fucked up. They keep saying they will get back after 24 hours but they never do. They never reply. They have no urgency to resolve any issue.

ZERO STARS. Very disappointed with customer service. Unsupportive and unresponsive.. Systems not in place and long delays in delivery. I will definitely never again buy from Mirraw and wouldn't recommend it to anyone . I can see from the reviews that they are really very unprofessional.

my order is M890640049 One of my White Woven silk saree is short by 48 inched and can not wear at all. I hope Mirraw will take care of this issues and deliver the right one. Waiting for their reply

As someone who does not order a lot of Indian clothing, this was all new to me and I trusted that Mirraw's website would be straightforward and easy to understand. Unfortunately, that was not the case. I placed an order for a lehenga and upon receipt, noticed that I only received a skirt, dupatti (wrap), and 2 pieces of fabric. The top was clearly missing. When I reached out to Mirraw's customer care, it took them 4 days to respond and the issue only received a response because I sent a second email. I was told that because I selected "no stitching," which is the BASE SELECTION, it meant I didn't want the top - just pieces of fabric so I can sew it myself. That wording is extremely misleading! The BASE SELECTION should be a full outfit and customers should be allowed to choose if they want the option to sew it themselves. No other rental store sets the fabric only as the main option. As I mentioned before, I am not familiar with Indian clothing and trusted that the main selection would include all the pieces that were pictured. Mirraw should be more clear that "no stitching" means no top. I thought it meant no additional or custom stitching on the outfit itself. Overall, my experience with Mirraw has been very disappointing. Customer service is subpar and takes forever to get a response. It was up to me to follow up when it should've been the company. The product descriptions were not accurate or usual. It was very misleading. I would not recommend Mirraw and will go elsewhere for my clothing needs.

Poor customer service..communication breakdown among agents...very very disappointing..had ordered my item way in advance but now too late to reorder as customer service agents lied abt item being stitched and will be delivered as soon as done throughout and now telling me they can't...

My review automatically put in a star rating. It should be ZERO stars. 100% Money Back Guarantee?????? This is a disingenuous statement! Sizes are inaccurate - ordered 2 boy's Kurta outfits. Ist one a little snug. Ordered next size up - no significant size change. Second outfit has a stain in the front. Mirraw will not reimburse me even though it has this major flaw. I am out $82(US) for two outfits that are not usable to me. Be aware - shipping an item back is cost prohibitive. It would cost me $47 to ship back the 1st outfit that cost $41! DO NOT PURCHASE from Mirraw.