Mirraw Reviews

I give a 5 star rating to the fabulous prices, fantastic quality, and totally unmatched customer service I received from Mirraw. I shopped for my family during their Sankranti and Ramadaan sale and some of the items I ordered turned out smaller than I had expected. It was clearly my problem because I had not measured the exact chest/waist/hip measurements correctly. I contacted Harsh at the California call center and he immediately stepped up to work my returns and exchanges with the sizes that worked for me. He showed great empathy and professionalism which made me go out and buy more from them. My money did not go waste one bit and he ensured that I had a pleasurable experience. Thank you Harsh and fhank you Mirraw 😊

They stitched all my salwar kameez perfectly to the measurements and the models given. They did it quick and on time for my occasion. So very satisfied.

It was one of my best purchases. Standard quality . Stitching was perfectly fine. 100% worth for the price. I am extremely happy with the customer services ..Thanks to Mirraw ❤️

AWFUL Customer Service. DO NOT BUY. Save your money and time and go elsewhere. Item purchased was described as unstitched but for some reason came stitched. It’s too small and not even the same cut and design as advertised on the website - several photo evidence sent. On WhatsApp chat they agree to a full refund and even sent an email confirmation in that sense. Then a certain Vishal Mishra (if that is his real name) emails and says that they won’t refund. He mentions PayPal policies when I didn’t even pay via PayPal. This Company is a fraud! Generally speaking too, material and quality is very poor and cheap. Not value for money and more hassle than it is worth.

https://www.mirraw.com/designers/a-cinos/designs/ready-to-wear-stitched-lycra-saree-with-heavy-embroidery-multi-sequins-work-blouse-with-embroidery-waist-belt-pre-stitched-saree--1dad6694-5b5d-4045-aeb2-94391fe88e59#&gid=1&pid=1 I ordered the pre stitched saree with embroidered blouse with waist belt. The blouse was badly stitched and it cut into my neck and was not like the one on the model as I had requested. Also my package did not contain the waist belt. The fall for the saree is also badly stitched. I wrote to the team but with no proper response. It’s very disappointing. I ordered this saree for a wedding I am attending in less than 3 weeks. I would rather return this package and get a refund because I am not able to wear it.

Very poor material quality. Even after lining, they still appear extremely transparent since they utilize extremely cheap polyester for the lining and the hands. Customer service professionals ways to strike a balance and narrowly avoid consumer complaints.

Very upset Delivery date listed was inaccurate I ordered a bridal jewelry set based on delivery date Ordered dec 19 with date of delivery 12/26 Called customer service on 12/23 reinforcing that I ordered because it said I will get it by dec 26 and as it is for my daughter who is a bride to wear on Dec 28 mehendi Delivery date was changed to dec 28 and I was assured I will get it It is Dec 27 and it has just been mailed and still in Mumbai Cannot trust the site or the customer service I am very disappinted

Subject: Strong Feedback Regarding Pathetic Services and Order Delay Dear Mirraw Support Team, I am writing this with utmost anger, disgust, and disappointment regarding the abysmally pathetic service you have provided for my delayed order. Despite countless emails and assurances over the past month, your handling of this situation has been utterly incompetent and unacceptable. Key Points: 1. Failure to Deliver: Despite multiple promises and so-called escalations to your logistics team, my order has neither been delivered nor refunded. Your repeated excuses are insulting and reflect your lack of professionalism. 2. No Accountability: When asked for an exact delivery date, you have consistently provided vague, meaningless responses like "as soon as possible" instead of any tangible timeline. 3. Refund Denial: It is absurd that you refuse to process a refund despite the clear failure to deliver my order. Holding my money hostage while providing no service is tantamount to fraud. 4. Repeated Negligence: My patience has been tested far beyond reasonable limits. Your inability to manage logistics or provide a resolution makes it clear that customer satisfaction is not a priority. Your inefficiency has caused immense frustration, and your dismissive approach has only worsened the situation. I demand an immediate resolution: either deliver the order within 48 hours or issue a full refund without further delay. Failure to resolve this will leave me with no choice but to escalate this matter legally and publicly. Disappointed regards, Neil Trinidade