5-6 business days is available to select delivery time.
This service is intended to customize outside India only.
| Product | Standard | Custom |
|---|---|---|
| Blouse | $2.0 (Regular) | $4.0 (Custom stitched) |
| Salwar Set | $3.0 (Standard) | $5.0 (Custom stitched) |
| Lehenga | $3.0 (Standard) | $5.0 (Custom stitched) |
| FNP | $4.0 |
Stitched Products are customized to your measurements, cannot be resold/returned and hence will not be eligible for returns/refunds.
If you are not happy with the product you have received, don't worry. You can always ship it back to us within 7 days without any deductions.
Return will be processed in either of the following two ways: self return or pick-up. Pick-up process is only available to particular set of orders and not all, hence you have to self return the product in the case where pick-up service is not available. We request you to use a reputed courier with proper tracking number in case of Self Return. Mirraw will not bear the return shipping charges.
If you wish to replace a damaged product, we will send you a new one. We can also refund the amount to your credit card/bank account or offer you a store credit redeemable towards future purchases.
United States: +1 949 464 5941
United Kingdom: +44 121 461 4192
Canada: +1 581 705 4535
India: +91 22 6648 4300
All other countries: +1 949 464 5941
General inquiries: team@mirraw.com
Customer care: mcare@mirraw.com
The only reason I didnt give a 10 rating was for the delay in the delivery. As I said on Trustpilot, the quality of the product was superior, the customer service superb, fast, professional, the product was well packaged to maintain the integrity of the product. Everything was 100% level quality - except the delivery, and simply because the date offered toe was too short. If you give realistic dates to the customers abroad, like saying it will take 15-20 days, for instance, there would not be an issue. You do everything at the highest standard of quality, and the people who work for your company should be congratulated. I ordered another piece, and I will order more in the future, and now I know that it takes a little bit longer to receive the pieces, and I will feel reassured I will get them, and that I am buying a quality piece. I bought from other form before and never purchased from them again, because the pieces had no quality. Now I know where to buy quality pieces. Thank you.
Interesting! I just posted a review and gave them one star - review has been removed within minutes. I wonder how long this one will remain ... Here is the original review, I give it 5 stars which is ironical of course! Worst online shopping experience ever! We ordered two clothes out of Germany as a wedding gift, to be delivered inside India. After three weeks(!), only one garment (saree) was delivered, after numerous incorrect info-mails re delivery status. Yesterday came the dispatch info for the second garment, when checking the tracking no. it said that the parcel was not picked up as the order was cancelled, which was confirmed by the seller. We requested a refund which was granted (as the goods were never delivered and the gift wrap for which we had paid was not made). Now, we are informed that we have to return the garment (which we never received) to the seller. Luckily we have two days left before the wedding to look for another present, but we will obviously never order again with Mirraw as they are unreliable. Or maybe they cancelled the second part of our order because we complained about the poor handling of the first part, trying to get rid of unpleasant customers?? Appropriate rating would be minus one star. Norbert, Germany
Amazing customer service and quality! I am extremely satisfied with the products I received. Right from ordering to receiving the package the team was always there to help me. Best online shopping experience I ever had! I Don’t have to look for any more online stores other than Mirraw now. Thanks a lot Mirraw! Best Regards from Canada!!
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