Mirraw Reviews

Very upset Delivery date listed was inaccurate I ordered a bridal jewelry set based on delivery date Ordered dec 19 with date of delivery 12/26 Called customer service on 12/23 reinforcing that I ordered because it said I will get it by dec 26 and as it is for my daughter who is a bride to wear on Dec 28 mehendi Delivery date was changed to dec 28 and I was assured I will get it It is Dec 27 and it has just been mailed and still in Mumbai Cannot trust the site or the customer service I am very disappinted

Subject: Strong Feedback Regarding Pathetic Services and Order Delay Dear Mirraw Support Team, I am writing this with utmost anger, disgust, and disappointment regarding the abysmally pathetic service you have provided for my delayed order. Despite countless emails and assurances over the past month, your handling of this situation has been utterly incompetent and unacceptable. Key Points: 1. Failure to Deliver: Despite multiple promises and so-called escalations to your logistics team, my order has neither been delivered nor refunded. Your repeated excuses are insulting and reflect your lack of professionalism. 2. No Accountability: When asked for an exact delivery date, you have consistently provided vague, meaningless responses like "as soon as possible" instead of any tangible timeline. 3. Refund Denial: It is absurd that you refuse to process a refund despite the clear failure to deliver my order. Holding my money hostage while providing no service is tantamount to fraud. 4. Repeated Negligence: My patience has been tested far beyond reasonable limits. Your inability to manage logistics or provide a resolution makes it clear that customer satisfaction is not a priority. Your inefficiency has caused immense frustration, and your dismissive approach has only worsened the situation. I demand an immediate resolution: either deliver the order within 48 hours or issue a full refund without further delay. Failure to resolve this will leave me with no choice but to escalate this matter legally and publicly. Disappointed regards, Neil Trinidade

Terrible customer service. They will answer the phone then talk to you like you are child. Very poor quality materials. Misleading with enhanced pictures. Return policy is poor. Delivery was late. The charged my rewards towards the purchase but when the item was returned, they did not reinstate my rewards stating their policy did not allow it. However, I sent them a copy of their own policy showing that they will reinstate the reward once the item is returned and they kept stating that it is not their policy. Overall, poor quality, bad customer service and late delivery. They sound like broken records when asking for reimbursement. Now I know why they don't have customer reviews on their webpage because they may not sell any product if the customer sees their reviews.

Hi I am sadly very unimpressed with my recent experience... I placed an order on the 4th November & to date , 14 dec have not received my order. I have been back & forth in emails with mirraw for the past 3 weeks & still have joy locating my parcel nor any feedback on a refund. I would hope that this review will now get mirraw to assist me in finally resolving my dilemma.

Ordered a lehenga for a wedding. I gave them my measurements and when I received the item, It was too small. I contacted them right away and told them what happened. They told me to send them pictures of the measurements of the outfit that I received. So I sent that, and you can see clearly that the measurements are not the same as what I sent them. They keep insisting that the measurements are correct. We keep going back and forth and it's been a month now that this hasn't been resolved. For the past couple of weeks i've been trying to contact them and they have not replied to any of my emails. I wouldn't give my business to them ever again. Take your business else. They are money hungry thieves!!! I'm just so frustrated and angry with them.

Not happy with my purchase. Was referred to Mirraw after my friend suggested me. I ordered a custom stitched lehnga. It was made shorter than requested and despite of my several emails, I received no solution for the ill fitting dress. Wasted my money on online purchase!!!! The biggest concern was the poor customer service, my emails were never responded to, there is no phone number for International customers. I would certainly not recommend Mirraw. Dont let their pricing lure you to make an online purchase.

It is the third time,I ordered from Mirraw.The lasted order is so satisfied.As the person who fascinated in India's cultured and clothes but have no yet opportunity to visit India.I never disappointed to order the outfits here.

Horrible site and service. I order a legenga for wife 1 month before Diwali. The stitching designer requested few responses on blouse which were immediately provided. Still designer did not take any action and waited for 2 weeks without stitching . After number of follow-ups the stiching was completed and lehenga was delivered literally 1 day before Diwali and we realized that the blouse was literally stitched 2 inch short. Sent them all the proof. The designer suggestion was to get the blouse length increased by 2 inch by local tailor. What kind is suggestion is this? Since then following for refund from Mirraw and it’s more than 3 weeks no response. Their customer service sucks. The only response I get is it’s been escalated to the next team and they will get back shortly.

Purchased 3 items for my wife (Sarees and suit). Paid premium price, super expensive, however, products delivered were different to colours and quality shown/described in the website. Delayed the delivery by nearly 3-4 weeks with hardly any updates. We kept following up through chats where they respond after many hours, also chat window auto closes so you cant really see their responses. They claim that they have presence in Australia and overseas countries, but returns need to be must be made to India address only, that too at your own expense (which was costing me nearly $70). I requested if I can deliver in person when I am travelling to India next month, but they came up with some wierd condition that I have to return within 7 days which is obviously impossible. In summary, return from overseas is not worth it or impossible.. Buy at your own risk, not worth your time and money.