Mirraw Reviews

Very poor customer service. I ordered a dress and asked for delivery confirmation multiple times but no one bothers replying. My order is supposed to arrive on the 4th but the updates say it still hasn't been stitched!!! I'm very disappointed with the quality of care I've received.

Please know the outfits were perfect but get this. I have been in 24 email communications with God knows who and here's my suggestion DO NOY BUY THE JEWELERY. I purchased a Ganesh pendant that was advertised at 2 inches it came at HALF AN INCH. Instead of allowing me to return the item they offered me 30% off. You heard that right they are guilty of false advertising, After 24 emails later I cannot get them to take down the 2 inch claim and when I asked them if I bought another in the same class if they could guarantee the size. THEY SAID NO. Please understand that their customer service is run by a horrible platform called Freshdesk and you are NOT dealing with a person because if I was an employee of an otherwise stellar company I would bring this to the attention of the President. Mirraw loose FRESHDESK. They would rather have me write a review like this and NOT fix the problem, continue to false advertise and have the utter nerve to say right to my face they cannot guarantee that the measurments in the picture are accurate if I order another. If this is any indication of the sloppy customer service please know you will have problems. It's an AI you will be talking to ....a stupid one at that.

I placed an order but was unable to pay using Paypal after I tried several times and Mirraw also did. So eventually I did a payment from my bank in South Africa to the Mirraw Bank in Null Bazar. My bank gave me the proof of payment which I sent to Mirraw. I then phoned Mirraw several times to get my order confirmed and processed. I also sent several emails requesting this. Each time I am told that I should wait for 24-48 hours and this will be resolved. It is now a week since my payment was done, but my order is still saying pending. I am really frustrated at the service from Mirraw as I seem to be getting nowhere with receiving my order. In the meantime Mirraw has been paid but is doing nothing. I must say that the customer service with an issue like this is very poor. I am now not even certain that my order will be confirmed and received.

If I could choose no stars I would. You provided the wrong color of outfit, and now do not even acknowledge it. Pathetic service! Your company knows nothing of the concept of Treating Customers Fairly!!

Worst ever, ordered items on Jan 3rd was promised delivery in 3 weeks and it’s February 13th almost midnight and no shipment. Please return the product and credit my discover card. Very disappointed with your service and customer service is horrible also.

Order Number: M557739948 Ordered on: 27 Dec 2018 Expected Delivery Date 2019-01-08 and now January 28th they don't even have it in the warehouse. I have Spoken to customer service 4 times the last 2 weeks and they keep telling me to wait 48 hours each time i called to resolve the issue. very disappointing. they sold me the stuff that din't have on inventory. its passed a month now. they promise you 5-10 days to be deliver but don't be fooled by it.

Just don't get into this mess! Its not even worth 1 star. I have repeatedly sent emails about 3 damaged and completely different (from pics) products sent to me!! All I have gotten is, "please confirm the time to call"and they have just been dragging this with no call from customer service. Just disappointed with the service and the time I am spending on trying to talk to customer service. PLEASE SPARE YOURSELF THE HASSEL OF ORDERING LOW QUALITY, POOR STICH OUTFITS AND CONNECTING WITH CUSTOMER SERVICE!!!

I have bought sarees from Mirraw before and they have been fine. But the last saree I bought ID# 2528076 Multicolor Embroidered Georgette Saree With Blouse from Pransul Fashion was extremely awful. The material of the saree is not georgette but of some stiff cheap material and the blouse was stitched so poorly and was extremely big. I had tried several times to email their customer service but to this day they have yet to respond. BUYER BEWARE DO NOT BUY their cheap quality products.