Mirraw Reviews

I made the mistake of ordering a 'kundan pearl and emeralds necklace' from Mirraw last September. They delayed the delivery stating that the product they received from their vendor failed quality check and are getting the piece done by a different vendor. Ultimately when I received the product in November, one of the emerald stones came in detached from the necklace itself. Having spent $140.00 on this piece, I did not find it worthy to receive a faulty product, hence made another mistake of deciding to return it for a refund. I clicked the pictures, and sent the product back for an additional $30.00. Another mistake I made - not keeping a track of the tracking no. See, being one of the biggest e-commerce sites in India, one would expect Mirraw to have sophisticated back-end processes respectively their warehouse, accounting customer care etc. But Mirraw has crappy processes that can;'t keep track of a product, associate it with a simple returns number, even though the details of the order# and returns# are mentioned in the package returned. I tried to get in touch with the customer care, one Mr. Faiz, and his senior, Mr. Sagar responded to my calls, to my bad luck. After 3 months of deliberation only from my end, multiple calls and emails to Mirraw Customer Support team, their team hardly reached out to me with any response despite many promises and requests to trust them and believe them. After 3 months of making international calls to this team, and wasting a lot of my time and energy, I realized these guys don't care about refunding my money. I gave up to maintain my piece of mind! I would not recommend purchasing anything from Mirraw if you appreciate quality and believe your money's worthy of quality service. Mirraw fails terribly in terms of quality and service. I am preparing to file a case against them in the consumer court.

Very bad experience. Selected two salwar materials and paid for them. They delivered only one, the other was only one piece and defective, hence could not send. Offered to replace the item. So I ordered other two items. Same story, they delivered one ! Other was again, out of stock. So I ordered another. After 10 days I checked the status, they cancelled the order and did not even inform me. My money is still with them. I really don't know what to do.

Worst shopping experience ever. The products offered on Mirraw is very bad quality. You will never get the product which are shown in the pics. The material is so bad that u can’t use it for daily wear also. You can’t gift to maid because even she will never wear such quality product. There is no pick up return facility and u will come to know this when u try to return it. Ordered 5 dresses and had to spend half day trying to rerturn through courier agency. Due to system bug I could not even return one dress online. Lets see if I get the money back after returning these dresses. Wish I could give negative rating.

54082219 61149090 54078490 Yes, I got my product from DHL, but I had to go through a lot of trouble to deliver to my address just because your unprofessional services. And Mirraw didn’t put any effort on that, I had to take all the pain. And finally, when I could see the products those are equally worse like your services, didn’t follow any measurement instructions to make blouses. Now the product quality, those are even worse a person can imagine, stop stealing the photos from some other vendors website and use that with your poor-quality products. Take the original picture of your products and use that in your website, stop making fool and frustrated to your customer, show some honesty and integrity in your business. It’s complete waste of time, money and effort that I spent to get things from your website. I don’t know what should I do with those things, the quality is too bad that I don’t even give it to someone else other than dump. If you really care your customer than you should compensate other than sending all fake

M276638481 I don’t understand why is your employee sending me fake apology emails again and again. Yes, I got my product from DHL, but I had to go through a lot of trouble to deliver to my address just because your unprofessional services. And Mirraw didn’t put any effort on that, I had to take all the pain. And finally, when I could see the products those are equally worse like your services, didn’t follow any measurement instructions to make blouses. Now the product quality, those are even worse a person can imagine, stop stealing the photos from some other vendors website and use that with your poor-quality products. Take the original picture of your products and use that in your website, stop making fool and frustrated to your customer, show some honesty and integrity in your business. It’s complete waste of time, money and effort that I spent to get things from your website. I don’t know what should I do with those things, the quality is too bad that I don’t even give it to someone else other than dump. If you really care your customer than you should compensate other than sending all fake apology emails.

Last week I purchased few salwars and received early this week. When I open it I really shocked the material quality is very very bad. Embroidery finish too is very bad. But the pricing is too bad. The material are like very low quality which can tear easily. Waste of money. I ll never ever buy dresses in this site hereafter. Very worst experience.

This website deserves no star. Complete fraud, thing will in process for them for years and they will keep saying we are working and working. I am struggling for my refund from last 10 days and still counting. FRAUD FRAUD FRAUD BAN THE WEBSITE

I am very much dissapointed looking at my shipment today. The sarees in display are so different than what we recieve. this is totally injustice to the customers who order looking at the picture. i am going to return what all I ordered and ask for refund. very disgusting experience. Will never buy from them nor refer anyone. I am telling all my friends to not order from this site.