Mirraw FAQs

✨ Spot something you vibe with?
➡️ Sign up or shop as a guest—your call!
🛒 Add it to your cart or smash that Buy Now button.
📍 Drop your delivery deets.
📲 Keep your phone and email legit—no fake vibes here!
💳 Pick a payment method and lock in your order.

Let’s get it: www.mirraw.com
Happy shopping, fam! 🛍️

Stuck in traffic or chilling on a lazy Sunday? 😌 Forget the laptop hustle! Plug into your playlist, kick back, and shop your faves right from your phone. 📱

All you gotta do? Download our app, and boom—shopping made easy, anytime, anywhere. 🛍️✨

Your vibe, your time, your shopping spree! 💃🕺

Android - https://play.google.com/store/apps/details?id=com.mirraw.android

IOS - https://apps.apple.com/in/app/mirraw-online-shopping-app/id1112569519

Updating your Mirraw.com account and checking orders is a breeze! Here’s how:

1️⃣ Tap the 3-line menu (top left) on your Android/iOS app.
2️⃣ Click your profile pic to access your account.
3️⃣ From there, you can:
✏️ Edit your personal details (address, phone, email).
🔒 Change your password.
📦 Track your orders or check return status.

Stay in control of your shopping journey anytime, anywhere! 🚀

Here’s how you can track your order on Mirraw.com:

Steps to Track Your Order:
1️⃣ Visit Track Your Order.
2️⃣ Enter your order number and click Track.
3️⃣ You’ll be redirected to your order acknowledgement page.

Order Status Definitions:
🟢 Order Placed: Order successfully placed, awaiting payment confirmation.
🟢 Confirmed: Payment received, and your order is now being processed.
🟢 In Warehouse: Products are in the warehouse undergoing quality checks.
🟢 Quality Check: Products have passed quality checks. If any fail, you’ll be notified via email.
🟢 Stitching: If stitching was requested, this status shows when it’s completed.
🟢 Ready to Ship: Products are packed and ready for shipment.
🟢 Dispatched: The order has been shipped, and tracking details are emailed to you.

✨ Pro Tip: Automated emails keep you updated at every stage. Check your inbox for the latest! 🚀

Products marked as Out of Stock aren’t available for purchase at the moment. 😔

But no worries! Just tap the ‘Notify Me’ button, and we’ll hit you up as soon as the product is back in stock. Stay in the loop effortlessly with Mirraw.com! 📩✨

We totally get it, but per our company policy, packages can't be opened before delivery is accepted. 📦

No worries though! Once you accept the package, if you have any concerns, just reach out to us within 7 days, and we'll take care of it. 😊

If your order is delayed (rare, but it happens!), don’t stress:

📩 Check your email or messages for updates—we’ll share the new delivery timeframe.
📦 Track your order anytime via My Orders.
💬 Need more help? Hit us up at mcare@mirraw.com.

We’ve got you covered! 😊

Yep, we ship worldwide! 🌍 Shipping is extra, but you'll see the exact charges at checkout based on what you’ve got in your cart. Shipping is available for almost everything, except fragile items.

We deliver to 200+ countries, including places like the US, UK, Canada, Mauritius, Malaysia, Australia, New Zealand, Germany, France, Fiji, Sri Lanka, and more! ✈️

No worries if you miss your delivery! 🚚✨

We’ll re-attempt it on the next working day to ensure you get your order without any hassle. 😊

Yep! You gotta request a replacement within 24 hours of placing your order.

Hit up our sales team through:
📧 Email: mcare@mirraw.com
📞 Phone: +1 760 678 1780
💬 Live Chat: https://wa.link/vx1pbv

Just share your order number and the product you wanna swap. Our experts will help you find something else and get the replacement going.

Need help with choosing a new product? We're here for it! Let us know what you need! 😎

The delivery date you see at checkout is just an estimate. We team up with our shipping besties to get your order to you ASAP, but stuff like carrier delays, bad weather, or random chaos can push things around. Your package might pull up a little early or show up a bit late. By placing an order, you’re basically saying, “I get it.” Thanks for rolling with us! 💖📦✨

Need to return an item? Just hit us up at mcare@mirraw.com and we'll sort it out! 💌





 

Hit up our Customer Support so we can check it out for you! 💬

Once you place your order, we’ll shoot you an email & SMS to confirm! 📩 Then, as soon as the seller ships your stuff, we’ll send you the tracking number(s) so you can keep tabs on your order! 🚚📦

We send a hard copy of the invoice with your order. If you didn’t get it, just hit us up and we’ll send you a soft copy! 💌

1. We have a Self Return and Reverse Pick up policy. In order to return the product you will have to pack the item/s in the original condition received and handover to the courier assigned for collection, once you select the products to return on our Return panel.

2. Items are eligible for return if they are being returned within 7 days of delivery and fulfil any of the following conditions :

  - Item was delivered to you in a damaged / defective condition.
  - Item was not as per the image displayed on the website.

3. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you.

4. The cost of return shipping will not be covered by Mirraw.com. Only in case of damaged products or products that are received wrong, Mirraw would cover the return shipping costs up to Rs. 100 in cases of Self Return.

5. You may request for Replacement (exchange) of product, or refund of money or coupon worth product amount, that you could use on future purchase from Mirraw.

6. Any Custom / Standard Stitched Item, or Lingerie Set items cannot be exchanged or returned.

If you need to cancel your order, you can do so within 24 hours of placing it.

Once your cancellation request is accepted, we will process your refund within 24 to 48 hours, either to your wallet or the original payment source.

For assistance, you can:

• Email us at mcare@mirraw.com
• Call us at  :- +1 760 678 1780 / +1 949 464 5941
• Message us on WhatsApp:  https://wa.link/vx1pbv

 

Please include your cancellation reason when reaching out.

All Refunds are processed in 7-8 working days .
Refund is processed once the product is delivered back to the vendors and customer has shared the details required for refund.

Below is the details required to process refund.

Domestic:

1. If payment is made via credit / debit card - Please share the correct tracking details once the product is returned. Once the details are received the refund process is initiated.

2. If payment is made via Cash On Delivery / Deposit - Please share the correct tracking details once the product is returned. Also, please share account details with Name on Account, Bank Name, Branch, IFSC Code, Account Number used for NEFT Transaction. Once these details are received the refund process will be initiated.

International:

Please share correct tracking details once the product is shipped.

Please note that International Refunds are processed once the product is received by Mirraw.com.

 

We offer refund methods as per your payment mode.

Wallet
Back to source - In this case, the amount will be refunded to the payment mode that was originally used to pay for the order.
NEFT transfer - Available for all Cash-on-Delivery orders. As per policy, cash refunds are not possible.

Refund will be initiated after we receive the item and it passes the quality check.

Refund time depends on the mode of refund.

Bank Refund
7 - 9 calendar days

Online Refund
7 - 9 calendar days

Wallet Refund 
24 - 48 hours

Coupon Refund 
24 - 48 hours

Please be advised that your shipping address cannot be revised after the order has been placed and the acknowledgement has been sent.

You will receive your
refund once the pick-up is completed. For cash on delivery (COD) refunds, the
amount can be transferred via NEFT or through the Cash free link.

NEFT (National
Electronic Funds Transfer) is a bank transfer method. You can upload your bank
details while proceeding with returns.

Cash free is a payment
gateway that facilitates instant payments.

To use the Cash free
link:

You'll receive the Cash
free link via WhatsApp, email, or text message.

Click on the link, and
it will prompt you to verify how you want to proceed with the payment.

There are two options:

Bank: Upload your bank
details and verify them with an OTP.

GPay: Verify your
registered contact number with an OTP, and the refund will reflect instantly in
your account.

Please Note the link
will be valid for 7days

For prepaid orders,
refunds will be processed to the original source of payment. You can expect the
refund to reflect in your account within 5 to 7 business days.

Returns can be requested within 7 days of delivery.

The shipping costs for
returns are typically covered by our company. We provide reverse pick-up
services across India for most areas.
In cases where the
product cannot be picked up due to being in a remote area or no service
available, we request the customer to ship the product back to us. In such
instances, we reimburse the shipping cost, up to a maximum of 100 INR.

. Log in to your
account on the Desktop or Mobile Website.

. Enter your email ID
and password, then click on login.

. Once logged in, go to My Orders.

. Select the product
you want to return.

. Choose the reason for
the return.

. Add any additional
notes in the provided note box.

. If you received the
wrong product or it arrived damaged, upload images as instructed.

. Please note that
wrong product, damage, or color mismatch will be investigated with our vendor.

. Upon approval, the
reverse pick-up will be confirmed within 48 to 72 hours.

. Once the order is
picked up, refund or wallet processing will occur as per our system.

1. Sarees with stitched blouses
2. Customized and personalized products 
3. Standard stitching and accessories
4. Home decor products
5. Products purchased during the Clearance Sale
6. All Islamic products (kaftan, abaya, etc.).
7. Luxe Products.

Returns for eligible products are subject to approval.

You can pay your way! 💳💸

1️⃣ Cards & Online Banking
We take Visa, MasterCard, AmEx, Maestro, and more! Just pop in your card number, expiry date, CVV (on the back), and hit pay. You’ll be redirected to your bank’s page to finish up with an OTP or 3D Secure password. Easy peasy!

2️⃣ Cash on Delivery
Not feeling online payments? No stress. Check if COD is available for your pin code, and you’re good to go!

3️⃣ Direct Bank Transfer
Want to wire it directly? Here’s our deets:

• Name: Mirraw Online Services Pvt. Ltd.
• A/C No.: 06262560006234
• Bank: HDFC Bank
• Branch: Null Bazar, Mumbai
• IFSC: HDFC0000626
• SWIFT: HDFCINBBXXX

Pay however suits you best! 🚀

With Cash on Delivery (CoD), you can pay for your order in cash when it is actually being delivered.

You can also pay with your Credit or Debit card if the courier person is carrying a card machine.

If your payment gets debited and you receive a cancellation email, just reach out to our Sales team.

If the amount isn't reversed, contact us with your payment details, and we’ll check it out for you! 💸

To pay via Cash on Delivery (COD), simply select the 'Cash On Delivery' option on the payment page during checkout.

Please note, COD is available only in selected pincodes. Feel free to check if your location is eligible! 😊

If you don’t see the COD option on your payment page, it could be because our courier partners don’t support Cash on Delivery for your delivery address.

Feel free to reach out to us if you need assistance or alternative payment options! 😊

The Wallet is your go-to spot for storing and managing refunds and referral credits, making your next purchase a breeze. 💸

Credit Amount: If you return an item, you can add the refund amount straight to your wallet for future use! 💳

Log in to your Mirraw account on the desktop or mobile app:

📱 App: Check your Mirraw credit under: Menu > My Wallet

💻 Desktop: Find your Mirraw credit under: My Account > My Wallet

Referral Amount: You can use up to 10% of your referral credits in your cart.

Credit Amount: You can use the full amount in your wallet to cover your order total—just do it at checkout! 💳✨

The estimated delivery time for orders within India is 8-10 calendar/working days. 😊

The shipping fee covers delivery + services like returns. It only applies to orders below a certain value, which can change based on the product or any ongoing offers. The final fee is calculated after discounts or coupons are applied, so make sure to check the shipping fee at checkout since the threshold might change. 🚚💸

Just a heads up, shipping COD charges and platform charges are non-returnable. 🛑💸

We try our best to show accurate product details (like weight, color, handwork, and size), but small differences in design, pattern, and color may happen for a few reasons:

✨ Lighting, photography, and monitor settings can affect how colors look.
✨ Fabric dyeing can change depending on weather or material type.
✨ Handcrafted items, like hand-dyeing, embroidery, and weaving, make each piece unique.

Colors might look a bit different depending on your screen settings, especially shades like red, maroon, orange, green, blue, and off-white. Plus, textured fabrics like raw silk and brocade have one-of-a-kind patterns and thread directions.

Handcrafted pieces are all about that unique vibe, so here’s what you might see:
🎨 Textures or threads in silk/cotton fabrics = proof it’s authentic.
💎 Hand-dyed and hand-embroidered items are totally one-of-a-kind.
✨ Beads and sequins may come off during transit or wear—that’s normal!

By shopping with us, you’re cool with these terms. Just so you know, Mirraw.com can change these terms anytime without giving a heads-up. 💅

Got an order issue or question? Here’s how to hit us up:

⏳ Please allow 24-48 hours for email responses.

Phone Numbers:
📞 UK: +441-214-614-192
📞 Canada: +15-817-054-535
📞 US/Global: +19-494-645-941

📞 India: +91 2266484300

Email: mcare@mirraw.com

Slide into our WhatsApp here: https://wa.link/vx1pbv

We got you covered! 😎

Got questions about sales or a specific product? Here’s how to reach us:

🌐 Link: www.mirraw.com/pages/help_center

📞 India: +91 84250 49812
📞 International: +1 760 678 1780

Slide into our WhatsApp here: https://wa.link/vx1pbv

⏳ For emails, please allow 72 hours for a response.

We got your back! 💬

Wanna sell your product on our site? Hit up our vendor support team at sell@mirraw.com for all the deets! 💼🚀