Mirraw Reviews

I ordered a salwar khameez and provided accurate measurements. The product was stitched and shipped timely, however, it does not fit, the color does not match the online photo, and the material is very poor quality. The cost to return the product to India is $139.53 plus custom duties and taxes. Mirraw has an unacceptable return policy given the poor quality of its product and tailor errors.

Appalling and disappointing customer service to say the least. Ordered a saree from this website, all the way from New Zealand to wear at one of my upcoming wedding functions, however received a faulty saree that cannot be worn. I followed their refund policy and promptly sent an email within 24hrs (as is stated on this policy). After multiple emails back and forth, it has now been nearly 1 month with no resolution. I finally reached out to customer care on whatsapp, only to be advised that they would send me a 10% refund. Where is a 10% refund even stated and how are customers treated like this?? At this point, it is not even about the money, but rather the basic morals, ethics and principles that this organization clearly lacks. I may not receive my due refund, but have advised all friends and family to refrain from purchasing from this website.

These guys don’t even acknowledge when they receive the parcel of the items you return. My courier has confirmed they have received the parcel and they are still denying. Your money will be stuck. Dont buy from this site. And the product and price is also not to the mark

Im having a problem of them not answering my phone calls or texts or emails anymore as they know i will be putting in a claim to the nonsense they are fraudulent with me and others as I see in reviews. Thank goodness i paid with paypal as they will give me my money back. If anyone has paid thru paypal get your money back and file a claim. Package has been missing and ive seen thru FedEx says there is no package there and that mirraw has it and will contact me 24-48 hours as ive heard that for almost two months now. i may have to fly to cooperate office and get this dealt with. I can see im not the only one with this problem and wish to have read the reviews a bit earlier before purchasing.

Mirraw charges two to three times as other websites! Mirraw falsely list the original price as 3-4x as other sites and then lists 50-80% off. Exact same items can be bought at other sites like Indian wedding saree for half the price. Their customer service is subpar when it comes to cancellations and returns - they keep promising refunds will be processed and then change their tone saying the items are not eligible for refund. I won’t be shopping from Mirraw anymore!

Do not buy products from them if you live overseas. The product will not get delivered to you. It will go in so called community box without any delivery confirmation. You keep calling them and they will keep giving excuses. I have already lost my money and confidence on online overseas shopping ...stay away from them. I ordered in September and still waiting for information on community box.